Privacy Policy

Privacy Policy

Last Updated: 20th July 2026

Privacy Policy

At Lux Atelier Ltd, we are committed to protecting your privacy and handling your personal information with care, transparency and in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

This Privacy Policy explains how we collect, use, store and protect your personal information when you visit our website, place an order, contact us or use any of our services.

By using our website, you agree to the collection and use of your information in accordance with this Privacy Policy.

Who We Are

Lux Atelier Ltd is a luxury design studio specialising in bespoke baby furniture, handcrafted nursery interiors and luxury soft furnishings.

If you have any questions regarding this Privacy Policy, please contact us:

Email: customercare@luxatelier.co.uk


Information We Collect

Depending on how you interact with us, we may collect the following information:

  • Full name
  • Billing and delivery address
  • Email address
  • Telephone number
  • Order history
  • Payment information (payments are securely processed by our payment providers—we do not store full card details)
  • Communications between you and Lux Atelier
  • Website usage data through cookies and analytics


How We Use Your Information

We use your personal information to:

  • Process and fulfil your orders
  • Design and manufacture bespoke products
  • Arrange delivery and installation where applicable
  • Communicate with you regarding your order
  • Respond to enquiries and customer service requests
  • Process refunds where applicable
  • Improve our products and services
  • Meet our legal and regulatory obligations
  • Detect and prevent fraud

Where you have provided consent, we may also send you information about new collections, promotions and company news. You can unsubscribe from marketing communications at any time.


Lawful Basis for Processing

We process your personal information under one or more of the following lawful bases:

  • Performance of a contract
  • Legal obligation
  • Legitimate business interests
  • Your consent (where required)


Sharing Your Information

We only share your information where necessary to operate our business.

This may include:

  • Payment processors
  • Delivery and courier companies
  • Manufacturing partners
  • IT service providers
  • Website hosting providers
  • Professional advisers
  • Government authorities where required by law

We never sell your personal information to third parties.


International Transfers

Some of our trusted suppliers and service providers may be located outside the United Kingdom.

Where your personal information is transferred internationally, we ensure appropriate safeguards are in place to protect your data in accordance with applicable data protection laws.


Data Security

We take appropriate technical and organisational measures to protect your personal information against:

  • Unauthorised access
  • Loss
  • Misuse
  • Alteration
  • Disclosure
  • Destruction

Although we work hard to protect your information, no internet transmission can ever be guaranteed to be completely secure.


How Long We Keep Your Information

We only keep your personal information for as long as necessary to:

  • Complete your order
  • Comply with legal obligations
  • Resolve disputes
  • Maintain accounting records
  • Protect our legal rights

When your information is no longer required, it will be securely deleted.


Cookies

Our website uses cookies to improve your browsing experience.

Cookies help us:

  • Remember your preferences
  • Analyse website traffic
  • Improve website performance
  • Enhance website functionality

You can manage or disable cookies at any time through your browser settings. Please note that disabling cookies may affect certain features of our website.


Your Rights

Under UK data protection law, you have the right to:

  • Access your personal information
  • Correct inaccurate information
  • Request deletion of your information
  • Restrict how we process your information
  • Object to processing
  • Request transfer of your data where applicable
  • Withdraw consent at any time where processing relies on consent

To exercise any of these rights, please contact us using the details below.


Marketing Communications

If you have subscribed to our mailing list, we may occasionally send you information about:

  • New collections
  • Product launches
  • Promotions
  • Company news

You may unsubscribe at any time by clicking the unsubscribe link in our emails or by contacting us directly.


Children’s Privacy

Our website and services are intended for adults purchasing products for children. We do not knowingly collect personal information directly from children.


Changes to this Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business, legal requirements or the services we provide.

Any updates will be published on this page with a revised “Last Updated” date.


Contact Us

If you have any questions regarding this Privacy Policy or how we process your personal information, please contact us:

Lux Atelier Ltd

Email: info@luxatelier.co.uk

If you remain dissatisfied with our response, you have the right to lodge a complaint with the Information Commissioner’s Office (ICO), the UK’s independent authority for data protection.

Thank you for placing your trust in Lux Atelier. Protecting your privacy is as important to us as creating beautifully handcrafted pieces for your family.