Privacy Policy

 

Last Updated: 16th June 2024

DECLARATION 

I have read and understood the Privacy Policy of LINGLUX BESPOKE BABY FURNITURE LTD, which explains how they collect and use my personal information. 

Privacy Policy 

This policy describes how Linglux LTD Baby Furniture collects, processes, uses, and discloses your personal information as a controller when you use this website. 

We are committed to doing the right thing when it comes to how we collect, use, and protect your personal information. That’s why we’ve developed this Policy, which: 

  • Sets out the types of personal information we collect; 
  • Explains how we use your personal information; 
  • Explains when and why we will share your personal information within Linglux LTD Baby Furniture and other third-party organizations; and 
  • Explains the rights and choices you have when it comes to your personal information. 

Personal Information We Collect 

As part of using this website, we will process the following: 

  • Your name 
  • Your address 
  • Your telephone number 
  • Your email address 
  • Communications between you and us about this website 

In some cases, we may collect information about you that is not personally identifiable. Examples of this type of information are: 

  • Type of Internet Browser you are using 
  • Type of computer operating system you are using 
  • The domain name of the website from which you linked to our site or advertisement 

We use your personal information to: 

  • Review and process your browsing and orders 
  • Keep you up-to-date on its progress 
  • For data analytical, assurance, and review purposes 
  • Fulfill our legal obligations 
  • Resolve grievances and complaints that involve you 

Sharing Your Personal Information 

We may share your personal information with: 

  • Suppliers, service providers, and partners who work with us and provide administration and support services. 
  • Other group companies, who provide us with administration and support services 
  • Government agencies, regulatory bodies, and law enforcement agencies where we are obliged to by law 

Transfer of Your Personal Information 

Your personal information may be transferred to, stored, and processed in a country that is not regarded as ensuring an adequate level of protection for personal information under European Union law or under the laws of your country of residence or our country of incorporation. 

We have put in place appropriate safeguards (such as contractual commitments) in accordance with applicable legal requirements to ensure that your personal information is adequately protected. 

In the event your personal information is transferred to a foreign jurisdiction, it may be subject to the laws of that jurisdiction, and we may be required to disclose it to the courts, law enforcement, or governmental authorities in those jurisdictions but we will only do so where required by applicable laws. 

 

How We Protect Personal Information 

We maintain physical, technical, and organizational safeguards to secure your personal information from unauthorized access, use, alteration, and destruction. However, no internet-based site can be 100% secure, and we cannot be held responsible for unauthorized or unintended access that is beyond our control. 

How Long We Keep Your Personal Information 

We will not keep your personal information longer than we need to. The duration depends on several factors, including: 

  • Why we collected it in the first place 
  • How old it is 
  • Whether there is a legal/regulatory reason for us to keep it 
  • Whether we need it to protect you or us 

Cookies and Similar Technologies 

We use cookies and similar technologies to personalize and improve your experience as you use our website. Cookies are small data files that allow a website to collect and store a range of data on your desktop computer, laptop, or mobile device. 

Cookies help us to provide important features and functionality on our websites, and we use them to improve your experience. For example, we use Cookies to: 

  • Improve the way our websites work 
  • Personalize your experience 
  • Improve the performance of our website 
  • Deliver relevant online advertising 
  • Measure the effectiveness of our marketing communications, including online advertising 

Your choices when it comes to Cookies: 

You can use your browser settings to accept or reject new cookies and to delete existing cookies. You can also set your browser to notify you each time new cookies are placed on your computer or other devices. 

If you choose to disable some or all cookies, you may not be able to make full use of our platforms. 

Once you have given us your consent to the use of cookies, we shall store cookies on your computer or device. If you wish to withdraw your consent at any time, you will need to delete our cookies using your internet browser settings. 

Your Rights 

You have the right to see or access the personal information we hold about you. To receive a copy, you can also email us at [email address]. 

In addition, you have certain rights regarding your personal information, subject to local law. These include the following rights to: 

  • Rectify the information we hold about you 
  • Erase your personal information 
  • Restrict our use of your personal information 
  • Object to our use of your personal information 

If you would like to discuss or exercise such rights, please contact us at the details below. 

If you are concerned that any of the information we hold about you is incorrect or out of date, please write to the address above to report your concerns, and we will take appropriate steps to amend our records. 

Privacy Concerns 

If you have any concerns about our compliance with applicable privacy laws or this Privacy Policy, please write to us at [contact address]. We will endeavor to respond to your concerns as soon as possible. 

What this policy covers? 

We are committed to adopting the highest standards when it comes to how we collect, use, and protect your personal information and have accordingly developed this privacy policy (the “Policy”), which: 

  • Sets out the types of personal information we collect 
  • Explains how and why we collect and use your personal information 
  • Explains when and why we may share personal information within Linglux LTD Baby Furniture and with other organizations 
  • Explains how we protect the personal information we collect 
  • Explains the rights and choices you have in relation to your personal information 

This Policy applies if you use our services (referred to in this Policy as “our Services”). Using our Services means: 

  • Buying / Ordering services or products from any of our subsidiaries over the phone, in-store, or online 
  • Using any of our platforms, including websites (“our Websites”), public Wi-Fi network 
  • Taking part in our promotions & competitions and registering to receive our newsletters and offers 

This Policy also applies if you contact us or we contact you about our Services. 

Personal Information We Collect 

When you register to our services, we may collect: 

  • Your personal details, including your postal and billing addresses, email addresses, phone numbers, date of birth, gender, and passport or ID number 
  • Your account login details, such as your username and the password (encrypted) that you have chosen 
  • Your interests, preferences, income, and other profiling information 

When you shop with us online, browse our Websites, or connect to Wi-Fi networks we provide, we may collect: 

  • Information about your online purchases 
  • Information about your online browsing behavior on our Websites, and public networks and information about when you click on one of our adverts 
  • Information about devices you have used to access our Services 

When you contact us or we contact you or you take part in promotions, competitions, surveys, or questionnaires about our Services, we may collect: 

  • Personal information you provide about yourself 
  • Details of emails and other digital communications we send to you, including information about the emails you open and links in them that you click on 
  • Your feedback and contributions to customer surveys and questionnaires 

Other sources of personal information 

We may also use personal information from other sources, such as specialist companies that supply information, online media channels, our partners, and public registers. We may collect the following types of personal information about you from other sources: contact details, credit history, purchases, interests, preferences, or other types of publicly available information. This other personal information helps us to: 

  • Review and improve the accuracy of the data we hold 
  • Improve and measure the effectiveness of our marketing communications, including online advertising 

We may be required by law to collect personal information about you or as a consequence of any contractual relationship we have with you. 

If you choose not to provide your personal information to be used in accordance with this Policy, you will still be able to visit our Platforms but you may not be able to access certain options, products, or services, and in some cases, we may not be able to fulfill a service you request. 

Why And How We Use Your Personal Information 

Make our Services available to you 

We use your personal information to provide the services you have requested, including: 

  • Processing your orders and refunds 
  • Managing the accounts you hold with us 

This is so we can provide the services to you in line with our contractual obligations to you. 

 

 

Personalize your experience 

We may use your personal information to personalize the marketing messages we send to you and to make them more relevant and interesting, as this is in our legitimate business interests. Where necessary we will obtain your consent first. We may use your personal information for this purpose in the following ways: 

  • Using your online browsing behavior as well as your in-store and online purchases to help us better understand you as a customer and provide you with personalized offers and services 
  • Providing you with relevant marketing communications (including by email, post, telephone, SMS, or online advertising), relating to products and services we offer, and those of our suppliers and partners. As part of this, online advertising may be displayed on Our Websites and on other organizations’ websites and online media channels. We may also measure the effectiveness of our marketing communications and those of our suppliers and partners 
  • To help us better understand you and provide you with services and marketing communications, that are relevant to your interests, we combine personal information we collect when you make purchases in-store with personal information collected from our Websites, and other sources including the different subsidiaries under Linglux LTD Baby Furniture. 

Contact and interact with you 

We may use your personal information when we communicate with you, in order to: 

  • Contact you about our Services, for example by phone, email or post or by responding to social media posts that you have directed at us 
  • Manage promotions and competitions you take part in, including those we run with our suppliers and partners 
  • Invite you to take part in and manage customer surveys, questionnaires and other market research activities carried out by Linglux LTD Baby Furniture and by other organizations on our behalf 

It is in our legitimate business interests that we are able to provide you with appropriate responses and provide you with notice about our services. 

Manage and improve our day-to-day operations 

We analyze information about how you use our services to: 

  • Manage and improve our Websites 
  • Help to develop and improve our product range, services, stores, information technology systems, know-how and the way we communicate with you 
  • Detect and prevent fraud or other crime 

It is in our legitimate business interests to use the information provided to us for this purpose, so we can understand any issues with our services to improve it. 

Sharing Personal Information 

We may share your personal information with third parties under the following circumstances: 

Linglux LTD Baby Furniture Subsidiaries 

We may share the personal information collected by any of our subsidiaries with our other subsidiaries for the purposes listed above. 

Retail Partners 

We may share your personal information with other companies that sell products through our Services ("Retail Partners"). We only share personal information that enables our Retail Partners to provide their services. For example, when you shop online or in-store, we will give the relevant Retail Partner your name, contact details, and address so that they can deliver your items. 

Service Providers 

We work with carefully selected Service Providers that carry out certain functions on our behalf. These include, for example, companies that help us with technology services, storing and combining data, processing payments, and delivering orders. We only share personal information that enables our Service Providers to provide their services. 

Some of the Service Providers we work with operate online media channels, and they place relevant online advertising for our products and services, as well as those of our suppliers and our Retail Partners, on those online media channels on our behalf. For example, you may see an advert for our products and services when you use a particular social media site. 

 

Sharing Personal Information With Other Organizations 

We may share personal information with other organizations in the following circumstances: 

  • If any applicable law or a public authority says we must share the personal information 
  • If we need to share personal information to establish, exercise or defend our legal rights (this includes providing personal information to others for the purposes of preventing fraud and reducing credit risk) 
  • To an organization we sell or transfer (or enter into negotiations to sell or transfer) any of our businesses or any of our rights or obligations under any agreement we may have with you. If the transfer or sale goes ahead, the organization receiving your personal information can use your personal information in the same way as us 
  • To any other successors in title to our business; or 
  • To anyone to whom we transfer or may transfer our rights and duties under our agreement with you. 

Transfer of Your Personal Information 

Your personal information may be transferred to, stored, and processed in a country that is different from your country of residence or our country of incorporation. In any case, we have put in place appropriate safeguards in accordance with applicable legal requirements to ensure that your data is adequately protected. 

In the event your personal information is transferred to a foreign jurisdiction, it may be subject to the laws of that jurisdiction, and we may be required to disclose it to the courts, law enforcement, or governmental authorities in those jurisdictions, but we will only do so where required by applicable laws.