Furniture Warranty

All of our furniture comes with a 2 year guarantee which includes the following:

1. Manufacturing Defects: We guarantee our bespoke furniture against defects in materials and workmanship for a period of 1 year from the date of delivery. This includes issues such as faulty joints, structural problems, or defects in the materials used.

2. Quality Assurance: Our bespoke furniture is crafted with meticulous attention to detail and quality. We ensure that each piece meets our high standards before it leaves our workshop.

3. Custom Design: We stand behind the design of our bespoke furniture. If the final product does not match the agreed-upon design or specifications, we will work with you to resolve the issue.

4. Functional Components: Mechanical or moving parts, such as drawer mechanisms or hinges, are covered under warranty against malfunction or failure under normal use.

5. Finishing and Coating: Our furniture finishes are applied with care to ensure durability and longevity. We guarantee that the finish will not peel, crack, or bubble under normal use and maintenance.

Exclusions as follows:

Natural Variations: Due to the nature of natural materials, variations in grain, color, and texture are to be expected and are not considered defects.

Wear and Tear: Damage resulting from normal wear and tear, misuse, or improper maintenance is not covered under warranty.

External Factors: Damage caused by external factors such as accidents, negligence, or exposure to extreme conditions (e.g., humidity, temperature) is not covered.

 

Please be aware:

The characteristics of the Wood used to build a particular product may vary slightly from the wood used in any samples or product photography due to the inherent characteristics of the material. Wood is a natural material. There will be variations, including knots, texture and grain variations. We can not control or guarantee the exact look of any board or product.

As wood is a natural product, even though we take great care in preventing wood warp by finishing our products correctly when we kiln dry the timber and paint, it can be prone to bowing, kinking, twisting, cupping or crooking
In turn, no representation, warranty and/or guarantee is made with respect to the precise colour, lustre or appearance of finishes of any product.

All of our products are completely handcrafted, and we make no representation or guarantee that any product will appear exactly as any another.

​Wood is a natural product that responds to temperature and humidity variations by expanding and contracting. Sometimes these changes may be noticeable in the physical appearance of the product. Although every care is taken to ensure our products are able to handle temperature and humidity changes, the conditions of your home can affect the wooden products you buy from us.

Your items can experience small movements and cracks as it adjusts - this is not a fault, but a natural occurrence within the fibres of a natural product.

We advise you to keep the product in consistent, stable conditions to minimise the effects of temperature and moisture change in the atmosphere. For example, avoiding placing the product close to a heat source such as a radiator or oven will go a long way to ensuring the longevity of the product.

If you have any questions please send us an email to info@linglux.co.uk